As a small to midsized company, competing with larger companies is tough! Generally, you do not have as many resources at your disposal to wow your customers, vendors and employees, so how can you keep a competitive edge? Implement an enterprise resource planning (ERP) system that is fully integrated with customer self-service. You can encourage customer loyalty by sharing real time data with your customers no matter where they are. Providing self-service information options for stakeholders through the web has proven to save companies time and money, freeing up administrative efforts and allowing business executives to have more meaningful conversations with their customers. For example, one of Vision33’s fast growing small to midsized customers that integrated self-service with their ERP system successfully allowed their customers to process 760 transactions within 2 years by themselves with a 15% decrease in receivables for the company.
In today’s market, no matter the size of your business, customers and their stakeholders expect to be provided with the tools to get information they want and need from your business 24/7. In a recent webinar hosted by by Tom Costa, Global Channel Manager for zedSuite, a Vision33 sister company, he demonstrated firsthand some of the key benefits of self-service combined with ERP for the following stakeholder groups:
By leveraging an ERP system with self-service, you can create an excellent customer experience that is entirely under your control. Because your customers would have access to all the information they need, such as invoices, order information, payment history, etc., they would have the most up to date information about their orders. However, you can control what your customers can and cannot see, so all of your data is secure. This creates better customer retention and gives you a competitive edge.
For more information about how an ERP system with self-service can improve your business, watch the 20 minuite webinar by zedSuite about the benefits of delivering timely information to your stakeholders.
