Vision33 (vision33.com), a long-time value-added reseller (VAR), implementer, and supporter of public sector application technology software in Canada, has established a partnership with Netcall (netcall.com), a leading provider of low-code and customer engagement solutions that help public sector agencies radically improve the customer experience. Vision33 and Netcall are bringing Netcall’s Liberty platform to Canada.
Over 600 organizations in local government, healthcare, insurance, and financial services use Netcall’s Liberty platform to make life easier for those they serve. Netcall aims to help organizations dramatically improve customer experience through collaborative CX. Liberty is a low-code platform that helps governments address slow manual processes, data silos, and disconnected technology. Liberty platform’s user-friendly, AI-driven tools allow digital transformations at speed. Government agencies can automate processes, streamline workflows, and manage tasks and customer engagement easier, faster, and more productively.
Gerard Duggan, VP of Marketing and eGovernment and Enterprise Services at Vision33, stated, “The people we’re working with at Netcall understand the challenges faced by citizens who want to be engaged with their local governments for service requests and related communications. They just get it. We see a gap in how back-end systems and front-line processes don’t achieve an appropriate level of citizen customer satisfaction. Liberty platform solves this challenge in a modern, easy-to-support, and cost-effective way. The early response from Canadian municipalities participating in a demo has been fantastic. We’re excited to start deployments.”
“Partnering with Vision33 means more than just collaboration; it’s about sharing the same values and a unified vision for elevated citizen engagement across municipalities in Canada. Together, we’re not just creating solutions—we’re building a future where Canadian citizens can enjoy seamless, responsive, and meaningful experiences,” said Mark Gannon, Netcall’s Director of Client Solutions.
The partnership between Vision33 and Netcall combines Vision33’s extensive experience in delivering successful digital transformation projects to Canadian municipalities with Liberty technology that’s trusted by over one in three UK local authorities to support their transformation journeys. This combination of pioneering technology and local knowledge will enable public sector agencies to provide a constituent experience that exceeds expectations.