August 23, 2012

Why Customer Self Service is More Personal Than You Think

Blog > Why Customer Self Service is More Personal Than You Think

For small to midsized businesses that use an ERP solution, such as SAP Business One, the adoption of customer self-service software is often met with trepidation. After all, it was your company’s commitment to building customer relationships through hands-on support that enabled your success early on. However, as your business grows, so too do the demands on your company’s resources to service a burgeoning number of new clients. Soon it becomes impossible to meet both your customers’ needs and build strong relationships with them using conventional means. This is why integrating a self-service Web-based solution for your customers with your ERP system can empower you as a small business, while still keeping customer experience at the core. This enables you to focus on what matters most – providing exceptional customer service and convenient access to all of the information your customers need in one place.

When combined with an ERP system like SAP Business One, a Web-based self-service tool, like zedSuite’s Customer Portal empowers your clients with secure 24/7 access to the data they need, and delivers a personalized experience. This enables your company to offer customer service outside of normal operating hours providing complete order management so that your customers can check their account statements, order history, or service call status wherever and whenever they need.

By extending your reach through a solution like zedSuite Customer Portal for SAP Business One, you are able to service your growing number of customers; ensuring that their needs are met so that when you do communicate with them, you can focus on building meaningful relationships instead of spending time on up keep with your customer accounts.