Oct 18, 2023
3 Ways to Improve the Customer Experience with ERP
SAP Business OneLearn how an ERP solution makes it easy for your business to win new customers and keep existing...
Implementing an integrated Enterprise Resources Planning (ERP) solution is the first step to growth and success in your company. However, your employees are busy and dedicated workers that need to stay connected outside the walls of the office. With an ERP solution like SAP Business One, it provides limitless possibilities for employees to key decision making while on-the-go. At Vision33, our customers have generated even greater value from SAP Business One for their employees with the Sales User Employee Portal and Expense User solution add-ons developed by zedSuite.
Your Sales team needs to have real-time access to accurate customer data to close new deals and service existing customers. Providing your Sales team with access to the right information where and when they need it will reduce their time and efforts which will allow them to deal with current customers and prospects. The Sales User Employee Portal benefits include:
- Dynamic reporting driven by SAP Business One sales queries
- Responsive design to support and automatically adapt the employee portal to any screen size
- Real-time integration with SAP Business One
- Data level security ensuring that each member of your sales team can only view and modify their opportunities
- Easy access to customer information to quickly identify cross-sell and up-sell opportunities
While being on the road, employees and managers want to gain visibility into all expense types, monitor business costs, and easily submit expenses. The Expense User platform is a powerful, web-based expense reporting solution that streamlines the creation of expense reports, approvals and reimbursements from inside SAP Business One. The automated expense management solution saves time and provides greater control over business costs with full visibility into expenses and employee reimbursements. With the easy to use self-service feature, employees can spend less time tracking down reports and more time dealing with important clients. Here are some highlights to the Expense User platform:
- Create and submit expense claims on-the-go
- Review past expenses, analyze current ones and compare past, present and future budgets
- Automatic email notifications can be configured to your specific internal approval processes
- Track credit card spending, corporate and personal credit cards and other payment options
- Direct integration into SAP Business One
Whether it be on the road, in the airport or at the office, you and your employees will always have up-to-minute data necessary for key decision making.