6 Key Features Needed for Retail POS Back Office

Business owners are always on the lookout for ways to improve the way they operate, especially in the back office environment. Efficient electronic POS systems are nothing without a powerful back office match. These allow for centralized management of everything a retailer needs to operate their touch points, stores and catalogs. These are the key features a retailer can utilize to enhance their business.

Order and Inventory Management

A powerful POS system will combine inventory management with order management. These need to sync to allow retailers to provide accurate product information to their shoppers. Knowing where the merchandise is, how much is available and being able to update product counts is critical when managing inventory.

Order management lets business owners take orders and put items in layaway when they’re not in stock. This is a great way to simplify the processing of high volume orders and enhances customer experience.

Secure Cash Handling

Retailers know how important streamlining cash operations are. Using a cash management solution with electronic POS systems takes the frustration out of balancing cash at the end of the day.

Mobile Operations Management

Mobile POS allows store associates to access information immediately, such as inventory as security issues. Providing this tool to employees gets them out of the back office and onto the sales floor.

Returns Validation

It’s important that business owners can accept returns safely in order to protect both business and customer. Returns validation allows for more control over returned items by validating them against the original sales receipt. It also helps prevent false returns of products that weren’t purchased at the store.

Payroll and Workforce Management

It’s important to listen to staff’s needs and offer solutions. This feature on electronic POS systems helps with coordinating a workforce labor plan and maintaining an already established budget. It also allows retailers to forecast labor plans and determine the best model for the business. It lets a company go mobile and gives employees access to all their schedules.

The Bottom Line

Taking advantage of these key features can help owners devote less time to back office administration and spend more time serving customers or training employees. Such features make serving customers efficient and easy, but also extend to business efficiencies.

Vision33 offers a fully integrated system. iVend is an out-of-the-box solution for managing a retailer’s business. Retailers can visit the SAP Business One for Retail page or contact the dedicated retail team today at (949) 420-3300 to discuss their unique needs.