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Located four hours north of Toronto, Greater Sudbury is the largest city in northern Ontario, with a population of 170,000.
With a geographic area of 3,627 square kilometers and 330 lakes, Greater Sudbury is locally known as the City of Lakes and has more lakes than any other municipality in Canada. Greater Sudbury is also a world-class mining center.
Like many government agencies, Greater Sudbury struggled with paper-based processes, data silos, and a subpar citizen experience. Without online services, the agency’s staff spent significant time fielding phone calls and emails related to the vendor and citizen application statuses.
In its quest for new software, Greater Sudbury gathered requirements from its building and planning and other groups, talked to neighboring municipalities, and issued a request for proposal (RFP).
Accela was the perfect fit for Greater Sudbury.
Accela is the leader in unified cloud solutions for local governments. Its suite of low-code, quick-to-implement applications ensures agencies can deliver effective and easy-to-manage permitting, licensing, code enforcement, and service requests online.
Greater Sudbury partnered with Vision33 for its Accela implementation and support. As an Accela Platinum Certified Partner, Vision33 is committed to delivering high-quality, large-scale implementations in major cities, aligning with Accela's standards of excellence.
With Accela, Greater Sudbury offers the convenience of online services for citizens and developers to submit permit applications and digitally attach and submit plans and drawings.
Multiple agency groups can review and retrieve information and electronic files from Accela rather than search for paper files, and a workflow feature updates clients through automated notifications, reducing redundant processes.
“Accela provides a single source of truth related to each application,” says Keith James, Greater Sudbury’s IT project manager. “Any department that’s reviewing the information is seeing the same information every other user group is receiving. There’s more transparency and accountability.”
These benefits only scratch the surface of how Greater Sudbury has modernized and digitized processes and created a stellar citizen experience with Accela.
To learn more, watch the on-demand recording of Vision33’s panel discussion with Greater Sudbury.
Adapting Processes to a Digital World With Accela highlights:
