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In the northeast United States, nestled between Boston and New York City, the City of Hartford is the capital of Connecticut and one of the oldest cities in the world. It’s Connecticut’s fourth-largest city, with a population of 121,000 and an area of 18 square miles.
Like many government agencies, Hartford struggled with legacy software that didn’t allow employees to share data across departments. The city also needed to integrate its 311 system with code enforcement, eliminate paper-based processes, and improve the citizen experience with online permitting and licensing.
The city chose the Accela Civic Platform to bring the pieces together.
Accela is a robust, cloud-based software solution that accelerates growth, efficiency, and transparency and empowers governments to enhance citizen services and fulfill the needs of growing communities.
Hartford knew accomplishing all its goals at once would be a massive undertaking—so it partnered with Vision33, a certified Gold Accela Partner, to roll Accela out in three phases.
In phase one, the city’s building, planning and zoning, environmental health, relocation, and rental licensing departments went live with Accela.
A year later, health and human services, housing, building, and zoning code enforcements, weights and measures, blight remediation, public works, and bulky waste pickup departments were up and running.
The city’s service request management, special events, and housing divisions completed the Accela enterprise deployment in the third and final phase.
Hartford also integrated Accela with its geographic information system (GIS) software and other applications to eliminate duplicate data entry.
City employees now enjoy an easy-to-use, scalable platform that connects every department and has transformed citizen services.
Watch our on-demand webinar featuring Brett Flodine, Enterprise GIS Manager at the City of Hartford, for the full story.
You need only 30 minutes to see how the city modernized its services, supercharged efficiency, and delights its citizens with the Accela Civic Platform—and how your agency can, too.
