According to a recent Center for Digital Government survey, 42% of government agencies have modernized their technology, 14% have modernization underway, and 33% are still using legacy systems.
Each scenario presents challenges. Your agency may be using old technology because new solutions aren’t cheap, implementation takes time, and maintenance requires time and money. If your agency has recently invested in new technology, you may fear it won’t meet your staff and public citizens’ expectations.
Addressing those challenges may seem complicated, but it doesn’t have to be. Allison Locke, Director of Vision33’s eGov Professional Services, has significant public sector experience in implementing permitting, licensing, and asset management software for all levels of government. In this on-demand webinar recording, Allison offers a straightforward, easy-to-understand breakdown of the challenges of maximizing technology and provides simple, creative recommendations.
Continue reading to learn some of the common challenges and watch the recording for more about maximizing your current technology’s value.
Challenges Associated With Legacy Technology Solutions
One of the most prevalent challenges with legacy government technology is the inability to offer online services like permitting, licensing, applications, code enforcement, and asset management. Paper-based processes mean citizens must mail or fax documents, and your back-office staff must waste time sorting them out.
Other legacy technology challenges include:
- Dated or confusing data interfaces
- Inability to support remote staff
- Security concerns
- Lack of information and transparency to meet citizen demands
- Support, maintenance, and hardware costs
- Tedious manual processes
However, there are solutions to maximize your legacy technology’s value. Learn about them in the on-demand recording.
Challenges Associated With Current Technology Solutions
Implementing new technology presents its own challenges. When your agency chooses a new solution, how do you get the most out of it?
Budgets are undoubtedly tight. This problem is unlikely to go away, especially since the pandemic has compounded the issue for many agencies. Many agencies are also working with fewer resources, increased responsibilities, new processes, and ever-changing regulations, leaving staff overwhelmed.
Other new technology challenges include:
- Citizens want everything now
- Staff expect the technology to solve every problem
- Maintaining data integrity when transferring it to a new solution
- Changing environments
- Getting user buy-in
- Available ongoing support
How can you overcome these challenges and maximize your new technology’s value? Find out in the on-demand recording.
Learn More About Getting the Most Out of Your Technology
At Vision33, we have over 100 technology consultants with firsthand government experience, and we’ve been a partner on over 55 government technology platform implementations. Our experienced eGovernment team thrives on finding the right-fit solution for any public sector challenge. Watch this on-demand webinar recording to hear more from Allison Locke about the challenges and solutions of maximizing your government agency’s technology investment.