San Luis, Obispo-based ceramic manufacturer, Native Trails, was growing and growing fast. Working with artisans to design contempory kitchen and bath products using traditional techniques put the company on the pathway to success.
After using legacy business systems to support their business growth for a few years, they made the leap to SAP Business One to support their growing inventory of 2000 SKUs and keep its inventory management on track. By switching to SAP Business One, they also have benefited from the ability to have sufficient inventory of goods in advance to better anticipate customers orders.
With customer satisfaction playing an integral part of their business, they are now taking it a step further by giving customers across North America the ability to do business with them at any time of day with self-service tools that directly integrates with SAP Business One.
Watch the Native Trails video and hear from Native Trails founder and CEO, Naomi Neilson, about how they intend to use a self-service functionality for SAP Business One to better serve their customers.