Learn how instead of fielding calls and emails, FortPro’s salespeople now focus on higher-value tasks like offering new products with Vision33's Customer Portal.
Headquartered in Miami, FL, FortPro researches, designs, and distributes parts for heavy-duty trucks. A division of World Truck Parts, FortPro is a small company of 25 employees, including family members—but it powers the big boys like Mack, Peterbilt, and Freightliner.
FortPro’s catalog includes lighting and chrome accessories, components for electrical systems, exhaust, air brakes, driveline and suspension, and engines and clutches.
The pandemic-related spike in eCommerce means more trucks are delivering and returning products. And that means there’s a constant demand for parts to keep the trucks road-worthy.
FortPro’s small staff was swamped with email orders—some of which included pictures of handwritten lists. These manual, archaic processes were wasting time and preventing good customer service.
The company extended its ERP solution’s functionality with Vision33’s Customer Portal for SAP Business One. The portal gives FortPro’s customers secure, personalized access to billing, quotes, orders, services, calls, and reports—24/7.
Instead of fielding calls and emails, FortPro’s salespeople now focus on higher-value tasks like running promotions and offering new products.
Marlon Romero, FortPro’s president, is happy he and his team can help their customers help themselves. He says, “Customer Portal helps us grow our customer base without hiring more people.”
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