B2B Marketplace, a Customer Portal extension, streamlines customers’ buying experience and provides self-service access to product and account information.
When your business implements an enterprise resource planning (ERP) solution, there’s a lot to consider. It’s important not to forget building customer loyalty and delivering exceptional customer service.
By empowering customers with a secure, flexible, and personalized self-service gateway, you'll free up staff to tackle more strategic initiatives.
Vision33's Customer Portal for SAP Business One puts your customers in full control of their account information. Because information is pulled from SAP Business One in real-time, customers have access to billing, quotes, orders, service calls, and reports—anytime, anywhere, from any device. They can view invoices, pay their bills, see their sales history, place new orders, track deliveries, review quotes, and check open service calls, 24/7.
And with B2B Marketplace, a powerful extension for Customer Portal for SAP Business One, you can provide customers with a streamlined buying experience and self-service access to all the products and account information they need.
Here are five reasons you need Customer Portal for SAP Business One.
Empower Your Customers to Manage Their Account Activities
Granting access to your customers' account details allows them to view reports on bill payments, recent orders, and support requests. Customer Portal for SAP Business One improves customer experience, satisfaction, and retention.
Reduce Administrative Efforts and Costs
Decrease the amount of employee time spent on fielding customer inquiries. Giving customers access to important account information via B2B Marketplace allows them to view reports, place orders, and manage payments.
Provide Clear Communication with Personalized Information
Reduce the amount of calls and emails you need to address by clearly communicating personalized account information based on a customer’s record in SAP Business One.
Let Customers Know You Care
By providing customers with the tools they need to be more self-sufficient, you let them know you care and offer a shopping experience that is designed just for them.
Drive Revenue Outside of Regular Business Hours
Who doesn’t want to make money past the usual 9-5 day? With B2B Marketplace, your customers can access your product catalogs, browse at their leisure, and place orders at their convenience.
B2B Marketplace is a powerful extension for Customer Portal for SAP Business One. Watch the webinar recording below to see how you can:
- Build equity with buyers and delight your customers
- Gain new business and support all geographic locations
- Drive revenue 24/7
- Build your brand