Successful retailers have invested in comprehensive customer loyalty programs for years. You don’t need to be a large company to create a loyalty program that will both delight your customers and encourage them to keep coming back.
A customer loyalty program is when a retailer offers incentives to customers who frequently shop at their stores – in-store or online. A loyalty program may provide shoppers with a variety of offers - exclusive access, merchandise, rewards, coupons, and much more.
With the right technology, you can create multichannel programs across your retail company that can track your customers’ interests, provide an accurate status of each customers’ loyalty level, and provide a consistent and valuable customer experience.
Create true customer advocates with loyalty management software that allows you to:
- Deliver relevant and personalized awards
- Increase sales with incentives and rewards without being forced to drop prices
- Provide an exceptional and consistent customer experience throughout multiple channels
- Track loyalty programs from when the points are rewarded through to fulfillment
To learn more about how to leverage the right technology to build customer loyalty, download the SAP Business One for Retail Brochure.