Today, having a superior product alone is not enough to keep a competitive advantage. You must create a better customer experience than your competitors to remain agile in your market. Before you can truly focus on your customers, however, you need to ensure that your business operations are running smoothly so that your employees are well informed and can spend more time on creating the best experience for your customers. An integrated enterprise resource planning (ERP) system, such as SAP Business One, can arm your employees with real-time information that will, in turn, give them the flexibility they need to enhance your customers’ experience.
We see this everyday with our customers. After switching to an integrated ERP system, GFR Pharma, a Vision33 customer, was able to offer faster, more reliable services to their customers. GFR Pharma is a rapidly growing Canadian contract manufacturer of natural health products and supplements based out of Vancouver, British Columbia. They were challenged with unreliable data and inventory management due to their legacy system, making it difficult to maintain quality control and customer satisfaction. After transitioning to the right technology – an ERP system designed for growing business, they are now able to provide a higher level of customer service and increase quality control through:
Access to Real-Time Information
GRF can access real-time information and create custom reports to track and control their dispensing operations. This also allows them to split costs more effectively than with their legacy system. GFR Pharma also pulls this real-time information into a custom quoting tool that allows them to provide accurate and timely quotes to their customers.
Automated Systems
With the inventory management capabilities of their new ERP system, GFR has successfully decreased the amount of time and energy employees spend on managing inventory while maintaining a high level of quality control. They have created automated systems to increase production accuracy and effectively track their inventory without transition rates, giving them more time to focus on their customer’s needs and complete their projects as efficiently as possible.
For more information on how GFR Pharma leverages a flexible integrated system to run their business operations more efficiently and improve their relationship with their customers, read the full GFR Pharma success story.
