Whenever you hear about how small to midsized enterprises (SMEs) are accelerating their customer experience for greater satisfaction, you’re bound to hear about technology’s role on improving service delivery. Where SMEs really excel is in their ability to provide personalized, hands-on service to their customer. But for these companies, customer satisfaction can none the less be marred by falling short on service delivery expectations. Unlike larger enterprises, SMEs do not have the business infrastructure to ensure speed of delivery on service. That’s where SAP Business One comes in.
By leveraging the right enterprise resource planning (ERP) technology, SMEs can help their customers achieve their envisioned goals by increasing turn around times while maintaining high quality service. Take for instance a Vision33 customer in a service-focused industry like Printed Circuit Board (PCB) assembly. Based in Aurora, Colorado, Advanced Assembly provides its customers with low-volume printed circuit board (PCB) assembly; an offering where expedient service goes a long way to increase customer satisfaction. With an integrated business solution like SAP Business One, the company was able to ensure faster turnaround times for quotes, increase delivery speed, and maintain competitive pricing for their services through SAP Business One. Now, customers can count on Advanced Assembly to provide low prices and a guaranteed turn time in addition to the high quality prototypes of their designs.
For the full story about how the right technology can help companies streamline their operations processes to create a higher level of customer service, read the Advanced Assembly success story.