Consider these tips (and access an on-demand webinar!) to take your government agency's licensing, permitting, and inspection processes to the next level with the AMANDA platform.
But don’t fret! There's a lot you can do to unlock your AMANDA installation’s potential. A few simple steps can get you back on track and reignite the excitement in your agency’s digital transformation vision.
Remember Why You're Doing This
Are You Using Amanda As Intended?
Is your team still doing a lot of their work manually, on paper, and recording only a few details in the system? Maybe you implemented AMANDA years ago, with the best intentions, but today it’s just a glorified document management system.
A good idea is to review—with your users—what AMANDA was built for. There’s incredible out-of-the-box functionality they could use, if only they knew.
Instead of filling out paper forms and then typing the (sometimes illegible) data into AMANDA, make sure staff use the digital application process from the beginning. And if they’re still processing applications using emails and phone calls, it’s time to use the built-in workflows.
Remind them that instead of guessing at the next steps, employees receive step-by-step directions in AMANDA. Add a comprehensive view of their tasks, and their jobs will feel less like work and more like progress.
To get started, watch our short AMANDA Workflow Demo video—maybe you’ll pick up a few ideas to implement today!
Identify Common Issues
When you explore why people aren’t using or benefitting from your AMANDA implementation as expected, note people’s specific issues.
For example, you might learn there are often errors in the data that’s being input. Why is that happening? Is it because they’re reading from handwritten forms that could be digital? Or maybe the fields aren’t labeled clearly and need new names or helper text. Both are easy fixes in AMANDA.
An issue we’ve encountered with some clients is that staff are inputting data in a generic “comment” field instead of using the individual fields. This makes the files harder to organize and search, which limits the software’s usefulness. Ask staff to use the fields as intended, or ask which fields they need, if they aren’t there.
Another way to get staff to use the system is to focus on teamwork. By encouraging the use of workflows that involve multiple team members (for example, reviewers and inspectors), people will rely on each other to take steps in the system to help get their work done.
Sometimes people don’t use the software simply because no one prompts them to. That doesn’t mean you have to send out daily email reminders to log into AMANDA, though! It might just mean setting up automatic task assignments so they don’t have to search for work to do.