May 22, 2024

Smarter Government: Clarington, Ontario, Integrates Processes and Modernizes Citizen Services With Amanda

Government Technology

Blog > Smarter Government: Clarington, Ontario, Integrates Processes and Modernizes Citizen Services With Amanda

Amanda for eGovernment

On the eastern edge of Greater Toronto, the Municipality of Clarington, Ontario, is the fastest-growing municipality in the Durham region. With a scenic waterfront trail, water-powered grist mill, motor sport park, and visual arts center, Clarington offers a unique blend of rural and urban living.

The Need for New Government Software

Many government agencies use multiple standalone, outdated systems for licensing and permitting—and Clarington was no exception.

The municipality’s legacy software was implemented 15 years ago as an internal back-office solution. Not only did it lack a citizen portal, it didn’t offer mobile options and couldn’t integrate with Clarington’s other technology. Complicating matters, support for the software would soon end.

Clarington began searching for a new cloud-based solution by convening subject matter experts and managers from each department. The group developed lists of must-haves and would-be-nice-to-haves for new software.

Several consultants replied to Clarington’s request for proposal (RFP), and Vision33 met all the municipality’s needs.

The Right Partner With the Right Solution

Vision33 transforms government service delivery through technology. For over 30 years, Vision33 has provided professional services, software implementations, integrations, and training across North America at the municipal, provincial, county, state, and federal levels.

Vision33 partners with leading eGovernment software companies to deliver the best solutions and services—and Vision33 recommended Amanda for Clarington.

Hundreds of government agencies trust Amanda to digitize and streamline critical functions, from building construction and inspection to planning, zoning, and business licensing and registration.

Clarington’s 100% remote implementation project included back-office setup of Amanda and launching an external customer portal and electronic plan review software.

Benefits of Amanda for eGovernment

Thanks to Amanda, Clarington enjoys a one-stop shop with all its information in a single database. Citizens no longer need to visit the town hall; they use Clarington’s portal to request municipal services at their convenience. Clarington’s inspectors use tablets rather than clipboards in the field, and the municipality’s building group benefits from integrated plan reviews.

Because Amanda is hosted in the cloud, Clarington’s employees don’t worry about server maintenance or software patches. Instead, the municipality enjoys hassle-free updates, robust disaster recovery features, and anytime, anywhere access to Amanda.

Learn More

Watch the on-demand recording of How to Leverage an Enterprise Platform for Smarter Government to experience Clarington’s journey from overwhelmed to successful with Amanda.

Vision33’s Mark Fahey welcomed Clarington’s IT manager and IT business development supervisor for an inspiring discussion about integrating processes, modernizing citizen services, and getting all the municipality’s departments on the easy-to-use platform.

You need only 30 minutes to learn about Vision33’s proven methodology, a train-the-trainer approach, lessons learned, and what Clarington’s employees say about working with Vision33, a Platinum Amanda services partner.

Watch the webinar