During a Vision33 guest speaker webinar titled SMBs: Think You’re Too Small for ERP? Think Again, a webinar participant asked the question: Does a business management solution like enterprise resource planning (ERP) require a business to change their processes – the very way they do business? To field the question, webinar host Carl B. Lewis of Vision33, along with guest speaker Cindy Jutras of Mint Jutras enterprise research firm, provided some insight into the question. Growing business concerned about disturbing the very formula that led to their success should first consider the real cost of holding onto inefficient processes.
From Start-Up to Hold Up
As a business grows and moves into the next stage of business growth, the more the processes and procedures adopted during the start-up phase become ingrained. Although these software, processes, and procedures may have worked in the early days, some of them may or may not be optimal to meet the requirements of the business today. The more these processes become ingrained, the harder it is to change them, and the more expensive it becomes to hold on to old ways of doing things.
Whereas adopting ERP at an earlier stage of growth may come with some change in process, but the benefits outweigh the time it takes for ERP selection. Small to midsized business (SMB) have an advantage over larger companies that delay their move to adopt ERP; less business complexity and less adaption required result in a simpler, less costly ERP implementation.
Why Change can be a Good Thing
Working with an ERP partner for implementation and to carry out change management is a viable strategy to ensuring a successful transition to ERP. Growing businesses that instead elect to build customizations or workarounds for their accounting software soon realize the added costs in time, money, and system performance that come with it. The caveat of “doing things the way that we always have” is that a business may lose their flexibility to respond to market opportunities as the system becomes cumbersome, slow, and inefficient.
Opening New Opportunities
In the webinar, Jutras shared her recent enterprise research findings, providing examples of some of the benefits of moving to an ERP solution and how within a year of go-live, many survey respondents’ expectations were exceeded. Whereas businesses that hold onto their current procedures and processes, without periodic evaluation, can very well propagate poor practices because of a “that’s how we’ve always done business” mantra. Working backward from a business’ long-term goals is helpful in determining the requirements of a business management system today and tomorrow.
As Jutras puts it, the system that got you where you are today may not support you where you need to go tomorrow. To learn more about why change and ERP can be good for your business watch the webinar recording SMBs: Think You’re Too Small for ERP? Think Again.