As with most modern organizations, self-service can be a huge benefit to both the company and the end users. It reduces the frustrations and the amount of time your employees take to answer common customer questions about current balance, order status, and more. Once companies start to see everything they can do with SAP Business One, their next question becomes – “how can I empower my customers and provide a better overall customer experience with my SAP Business One data?” This is where SAP Software Solutions Partners like zedSuite show their value. Through products like the zed Customer Portal, your customers have access to all the information they are looking for at their own pace. A Web-based, self-service solution gives your customers the freedom to access the information they need without having to worry about your company’s hours of operations, phone wait times with customer service, time zones, or currency.